Frequently Asked Questions
Everything you need to know about shopping at Eclipse Sample Sales
What is a sample sale?
A sample sale is a limited-time event where luxury fashion brands sell overstock, showroom samples, and past-season collections at deep discounts, often up to 80% off retail prices.
Are the items authentic?
Yes, 100%. We partner directly with fashion brands and authorized distributors to ensure that every item sold on our platform is authentic and of the highest quality.
What is your return policy?
Due to the exclusive nature and deep discounts of our sample sales, all sales are final. We do not accept returns, exchanges, or price adjustments unless an item is received damaged.
How long does shipping take?
Orders are typically processed within 3-5 business days. Once shipped, standard delivery usually takes 5-7 business days depending on your location.
Do you ship internationally?
Currently, we offer shipping to the United States and Canada. We are working on expanding our logistics to include international shipping to Europe and Asia in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.